What is website support and what does it consist of?

Almost all internet resources today are created to generate profit. Achieving this goal requires ensuring the uninterrupted, efficient functioning of the website.

To do this, specialists use a huge set of measures aimed at improving the resource's performance, expanding the target audience, and maintaining interest in the platform.

What is website support?

Website technical support — the regular, systematic updating of the platform. The term covers using special tools and conducting a set of measures to develop and improve the web resource.

Technical support includes monitoring:

• website stability;

• prompt information publishing;

• development of current functionality;

• response time to user requests;

• implemented changes;

• current backup copies;

• antivirus monitoring.

Technical support ensures the safety and updating of information, along with the identification and timely correction of errors. 

The Marketing MIX company specializes in providing website technical support services. We support both commercial and non-commercial platforms. You can order services from us ranging from web resource development to its management and promotion.

What problems does website support solve?

Thanks to technical support:

• plugins and software are regularly updated;

• stable, uninterrupted, and safe operation of the web resource is ensured;

• information is backed up;

• changes are made to the program code;

• website performance is maintained;

• operation is restored after attacks or CMS failures;

• access to the resource is controlled;

• viruses are detected and eliminated;

• protection against hacking and DDOS attacks is organized;

• domain and hosting are renewed;

• the page is transferred to a new hosting if necessary;

• edits are implemented;

• projects are modernized;

• analytics codes are installed, and much more;

There are many errors that can occur during the operation of a web resource. Eliminating them is the responsibility of specialists. Having technical support for your web resource ensures you always have a helping hand ready to fix errors and malfunctions on the website. 

Advantages and disadvantages of website support

Here are the pros and cons of web platform technical support.

Advantages:

• website owners save time and effort on solving technical problems;

• around-the-clock monitoring of the resource's operation;

• prompt resolution of any issues;

• guarantee of website performance;

• ability to change the server and content management system;

• secure storage of backup copies;

• timely, regular updates;

• 100% protection against viruses;

• optimization of website performance;

• systematic content updates.

Disadvantages:

• the web resource's performance and potential profit depend on the in-house or remote specialist, specifically on their work speed;

• the requirement to sign a contract between the client and the contractor;

• expenses for the specialist's remuneration.

What affects the specialist's remuneration?

This is one of the main questions that interests almost all clients. The cost of a website technical support specialist's work depends on several factors:

• volume of work;

• time spent supporting the web resource;

• additional services.

What are the support provision formats?

The Marketing MIX company offers 2 cooperation options:

• one-time work;

• ongoing subscription technical support.

One-time work

The client can contact us when it is necessary to solve a critical problem or urgently perform a specific task, for example, changing website settings or configuring a redirect.

Ongoing support for a subscription fee

A contract is signed between the client and our company, specifying the work schedule, volume and list of services, and other essential conditions. Typically, a subscription service contract is valid for an extended period (1 year or more). 

The specialist monitors the website's operation throughout the month and provides the client with a detailed report for each period. The client, in turn, pays for the specialist's work.

List of services included in technical support

Website technical support includes the following services:

1. Uptime monitoring. Controlling the time of continuous resource availability is necessary for websites of any scale. You can perform this control independently, however, resolving any arising problems requires the qualified help of a specialist.

2. Web server administration. An optimal service for web resources located on rented servers. The equipment needs regular monitoring, and configuration changes must be made quickly and on time.

3. Creation and support of backup infrastructure. A backup server is mandatory for large projects. In case of unforeseen circumstances on the hosting, critical information will remain in the backup storage.

4. Storage of backup copies. Backups are indispensable in force majeure circumstances — virus infections, data deletion, server failures, etc. The storage, just like the website itself, requires a specialist's attention.

5. File integrity control. A specialist will be able to protect the website from intruders and the theft of users' personal data. If an attack is detected, prompt measures are taken to stop such actions and eliminate the problems. 

6. Domain and hosting renewal. The resource's content is stored on the hosting, and the domain — its address. They must be regularly renewed (this is a paid service), otherwise, the resource stops working. Delegate this duty to a specialist, so you have nothing to track yourself and never miss the domain and hosting renewal deadline.

7. Communication with hosters. You are spared the correspondence about server space and other related issues, as the specialist handles all correspondence with the hosting support service.

8. Mail server maintenance.

9. DNS server monitoring. These directly affect the website's performance.

10. Setup of analytics tools. Sending information to external sources, adding new conversions, generating reports.

Conditions for providing website technical support

To regulate the legal relationship between the client and the contractor in the framework of providing website technical support services, it is best to sign a contract. 

Such a document will prevent potential disagreements and evasion of assumed obligations.

Website technical support contract

A signed bilateral agreement — a guarantee for both parties. Such a document regulates all nuances — volume of work, service provision deadlines, cost of works, payment procedure, responsibilities, force majeure, etc.

The service provision contract is concluded in accordance with the current legislation of Ukraine and is mandatory for execution by the parties from the moment of its signing and sealing.

Coordination of access provision

To perform technical support work in full, the specialist will need access to the CMS panel or hosting. This must be agreed upon in advance and all conditions should be reflected in the contract.

You can open access for the specialist or create an additional account. 

Coordination of a convenient work format

If we are talking about a one-time provision of services, we will explain to the client how much time will be spent on completing a specific task.

Within the framework of subscription service, it is simpler to establish uptime to control the specialist's work.

Receiving reports after each reporting period

Even if the contract does not require the contractor to send the client a report on the work done, our specialists always provide one. This way, the client can be sure that the money spent on the resource's technical maintenance is well spent.

Conclusions

Want to ensure 100% website uptime and save your own time? Sign a technical support contract for your web resource with the MMIX.ua company. We perform work with high quality and within the established timeframe.