Online website support is remote care for a live site by a dedicated manager and developers: uptime and error monitoring, analysis of traffic drops, fixes, backups, security checks and content updates, all handled online without office visits.
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In short
- A manager takes your requests by email, Telegram or WhatsApp and passes them to the right specialist.
- We monitor uptime, errors, Search Console issues and speed, and react as soon as an alert comes in.
- When traffic drops, we look for the cause: indexing, technical errors, algorithm updates or competitors.
- In our experience, urgent issues are usually started the same business day.
- The price depends on the site, the platform and the hours you need each month.
What online support includes
- Monitoring. Uptime, SSL and domain expiry, server errors, Search Console coverage and manual actions.
- Traffic drop analysis. Checking indexing, redirects, technical changes and Google updates when organic traffic falls.
- Fixes. Broken forms, layout errors, plugin conflicts, 404 pages and redirect chains.
- Backups and recovery. Scheduled backups and restoration after a crash or a failed update.
- Security. Malware scans, cleanup after hacks, access review and spam protection for forms.
- Hosting and domain. Choice of hosting and domain if needed, or a check of your current ones.
- Content updates. Pages, news, prices and banners by request.
- Reports. Monthly log of work and state of the site.
Why a site loses traffic and how we find the cause
A sudden drop in organic traffic usually has one of a few causes: pages dropped out of the index after a technical change, a redirect or robots.txt error, a hacked site with spam pages, a manual action in Search Console, or a Google core update that reshuffled the niche. We compare the dates of the drop with site changes, Search Console coverage and known Google updates, check which pages and queries lost clicks and whether competitors gained them. You get a short explanation of the cause and a list of fixes in order of impact.
How online support starts
- Access and audit. We collect access and check the site.
- Critical fixes. We fix urgent errors and security issues.
- Monitoring setup. We switch on uptime and error alerts.
- Regular support. Requests and maintenance run through the manager.
- Monthly report. Work log and recommendations.
How quickly do you react?
Response times are fixed in the agreement. In our experience, a site that is down or forms that stop working are usually started the same business day; routine requests are scheduled within a few days.
Time to fix depends on the cause and on third parties: hosting providers, payment services and plugin developers.
What affects the cost
We quote after the first audit. The price depends on:
- platform and size of the site;
- monitoring scope and response time;
- hours per month for fixes and content;
- security requirements.
What we need from you
- Access to hosting, CMS, domain and DNS.
- Access to Search Console and GA4.
- A list of known problems.
- One contact for requests.
What you get
Online support is measured by uptime and closed requests:
- site online and monitored;
- errors and traffic drops explained and fixed;
- backups you can restore from;
- monthly log of work.
Why online support is safer with a team
Without regular monitoring problems are found by customers first:
- a form stops sending requests and nobody notices for weeks;
- a hacked site starts redirecting visitors to spam;
- a Google manual action sits unanswered in Search Console;
- the only person with passwords is unavailable.
Working with a Kyiv team remotely
We work remotely with companies in the UK, the EU and North America: video calls, email, Telegram or WhatsApp, and shared documents for plans and reports. Kyiv is on UTC+2 (UTC+3 in summer), so our working day covers most of the UK and EU business day and the morning on the US East Coast. You get one project manager who is responsible for the timeline.
Why clients trust us
- More than 10 years in digital. Marketing MIX has been building websites and running marketing for over a decade, with the portfolio to show for it.
- Clients outside Ukraine. Our portfolio includes projects for KidSup and Cookiddoo in Canada and MBSoy, an architectural studio in Finland.
- One team for the whole chain. Strategy, website, SEO, ads and analytics sit with one team, so nothing gets lost between contractors.
- A registered, verifiable company. Our DUNS number is 68-606-2061 and our NCAGE code is A3G3J; both can be checked in the Dun & Bradstreet and NATO NCAGE databases.
- A real office in Kyiv. The studio is at 77 Velyka Vasylkivska St., Kyiv, and works remotely with clients in Ukraine and abroad.
FAQ
What is online website support?
Remote technical care for a live site: monitoring, fixes, traffic drop analysis, backups, security and content updates, handled by a manager and developers.
Can you find out why our traffic dropped?
Yes. We check indexing, technical changes, redirects, manual actions and Google updates, and propose fixes.
Do you support sites outside Ukraine?
Yes. Support is fully remote, and the Kyiv time zone overlaps with the working day in the UK and the EU.
Can you clean a hacked website?
Yes. We remove malicious code, close the entry point, change access details, restore from a clean backup if needed and request a review in Search Console if Google flagged the site.
How do we send requests?
By email, Telegram or WhatsApp to your manager; urgent issues are marked as such.
How is it different from website support and maintenance?
Online support focuses on monitoring, error fixes and traffic drop analysis with a dedicated manager; planned updates and development are part of website support and maintenance.
Related services
Ready to start? Describe your task in the form below. A manager replies with questions or a work plan and an estimate.
DUNS Number: 68-606-2061
NCAGE Number: A3G3J
"INNOVA CONSULTING GROUP"
