Technical support at Marketing MIX keeps your website and office IT running: website maintenance, updates and backups, content support, IT infrastructure, IP telephony, cybersecurity checks and IT outsourcing, under one agreement with clear response times.
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In short
- We support websites on MODX, WordPress, WooCommerce, Laravel and custom code, including sites built by other teams.
- For offices we plan and support IT infrastructure, networks, IP telephony and security.
- Support starts with an audit, then runs on a monthly plan with agreed hours and response times.
- Every month you get a log of work done.
- The team is in Kyiv and works remotely; on-site work is possible in Kyiv.
Support services in this section
- Website support. Maintenance, updates and backups and online support for live sites.
- Content support. Regular content updates and news content for company sites.
- IT infrastructure. Design and support of office IT, local networks and IP telephony.
- Cybersecurity. Security audit and vulnerability remediation for websites and office systems.
- IT consulting. IT consulting and outsourcing: audits, planning and dedicated specialists.
- Domains and hosting. Registration, DNS, SSL and migration.
Website support or IT outsourcing?
Website support covers one or several sites: updates, backups, security, content and small development. IT outsourcing covers the whole technical side of a company: workstations, network, cloud services, accounts, telephony and security, sometimes with a dedicated specialist. Many clients start with website support and add office IT later. We agree the scope, response times and reporting in one document, so you know who answers for what.
How support starts
- Audit and access. We check systems and collect access details.
- Critical fixes. We fix what threatens stability or security.
- Support plan. We agree hours, tasks and response times.
- Regular work. Updates, backups and monitoring on schedule.
- Monthly report. Work log and recommendations.
How quickly do you respond?
Response times are fixed in the agreement. In our experience, urgent issues such as a site or service being down are usually started the same business day; routine tasks are scheduled within a few days.
Time to fix depends on the cause and on third parties such as hosting providers and telecom operators.
What affects the cost
We quote after the audit. The price depends on:
- number of sites, systems and users;
- platforms and the state of the code or equipment;
- hours per month and response times;
- need for on-site work.
What we need from you
- Access to hosting, CMS, domain, DNS and office systems.
- A list of known problems and planned changes.
- One contact person for tasks.
What you get
Support is measured by stable systems and closed tasks:
- sites and services online, updated and backed up;
- monthly log of work and hours;
- recommendations with estimates.
Why support needs a team under contract
Emergencies usually happen where nobody is responsible:
- outdated software used to break into a site;
- expired domains and certificates;
- no backups when a server fails.
Working with a Kyiv team remotely
We work remotely with companies in the UK, the EU and North America: video calls, email, Telegram or WhatsApp, and shared documents for plans and reports. Kyiv is on UTC+2 (UTC+3 in summer), so our working day covers most of the UK and EU business day and the morning on the US East Coast. You get one project manager who is responsible for the timeline.
Why clients trust us
- More than 10 years in digital. Marketing MIX has been building websites and running marketing for over a decade, with the portfolio to show for it.
- Clients outside Ukraine. Our portfolio includes projects for KidSup and Cookiddoo in Canada and MBSoy, an architectural studio in Finland.
- One team for the whole chain. Strategy, website, SEO, ads and analytics sit with one team, so nothing gets lost between contractors.
- A registered, verifiable company. Our DUNS number is 68-606-2061 and our NCAGE code is A3G3J; both can be checked in the Dun & Bradstreet and NATO NCAGE databases.
- A real office in Kyiv. The studio is at 77 Velyka Vasylkivska St., Kyiv, and works remotely with clients in Ukraine and abroad.
FAQ
What support services do you offer?
Website maintenance and online support, content support, IT infrastructure, local networks, IP telephony, cybersecurity audits, IT consulting and outsourcing, domains and hosting.
Do you support websites built by other developers?
Yes, after a technical audit of the code and hosting.
Can you support a company outside Ukraine?
Yes, website and cloud systems support works remotely; on-site office work is available in Kyiv.
How is support billed?
Usually as a monthly plan with agreed hours and response times; one-off tasks are estimated separately.
Do we get reports?
Yes, a monthly log of work done, hours and recommendations.
Related services
Ready to start? Describe your task in the form below. A manager replies with questions or a work plan and an estimate.
DUNS Number: 68-606-2061
NCAGE Number: A3G3J
"INNOVA CONSULTING GROUP"
