Sales Department Management and Support

Sales department management and support is ongoing work with your sales team: plans and KPIs, weekly meetings, CRM control, call reviews, training and hiring, run by our consultant together with the owner until the department works without manual control.

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In short

• Suits companies without a strong head of sales or with a team that depends on the owner.
• We start with an audit, then run the department by an agreed plan with monthly reports.
• Weekly: plan-fact review, CRM control, call reviews and one-to-ones with managers.
• We document rules, scripts and onboarding, so results do not depend on specific people.
• Support runs monthly; the scope is agreed after the audit.

What support includes

• Audit at the start. Niche, product, competitors, calls, scripts, motivation, CRM and hiring.
• Plans and KPIs. Monthly plan per manager and indicators for each funnel stage.
• Weekly meetings. Plan-fact, stuck deals and actions for the week.
• CRM control. Deal stages, tasks, lost deal reasons and data completeness.
• Call reviews. Regular listening with feedback to each manager.
• Training. Product, scripts, objection handling, new manager onboarding.
• Hiring. Job profile, vacancies, interviews and tests for candidates.
• Reporting. Monthly report for the owner with results and next steps.

When the company needs this

The plan is missing or rarely met. Each manager sells in their own way. The client base is kept in personal phones and spreadsheets. The team only handles incoming requests and nobody looks for new clients. The company plans to grow the department and needs rules first. In each case the owner needs someone who runs the department day to day while the system is built.

How we work with the owner

The owner keeps the final say on plans, motivation and staff. Our consultant prepares the decisions: data from the CRM, options and a recommendation. Once a week there is a short meeting with the owner, once a month a detailed report. When the department reaches the plan steadily and the rules are written down, we help hire or grow an internal head of sales and hand the work over.

How support works

1. Audit. Current state of people, processes and data.
2. Plan. Targets, KPIs and rules.
3. Weekly management. Meetings, CRM and call reviews.
4. Training and hiring. Onboarding and new managers.
5. Monthly report. Results and the next month plan.

When do results show?

In our experience the first changes in discipline and CRM data are visible within the first month. Stable growth in conversion and plan completion usually takes about 3 months of regular work.

The pace depends on the size of the team, the length of your sales cycle and how quickly changes in motivation and staff are approved.

What affects the cost

The monthly fee is agreed after the audit and depends on:

• number of managers and funnels;
• frequency of meetings and call reviews;
• hiring and training volume;
• CRM setup and reporting work.

What we need from you

• Access to the CRM, telephony and sales reports.
• Authority for our consultant agreed with the team.
• Regular time with the owner for decisions.
• Current motivation scheme and staff list.

How we measure the result

Every month the owner sees:

• plan completion per manager and in total;
• conversion at each funnel stage;
• response time to new leads and share of overdue tasks in the CRM;
• staff turnover and time for new managers to reach the plan.

Why an outside team

A sales department left without a manager drifts in predictable ways:

• managers pick easy deals and ignore the rest;
• the CRM is filled only before meetings;
• new managers learn from the weakest colleagues;
• sales stop when one key person leaves.

Working with a Kyiv team remotely

We work remotely with companies in the UK, the EU and North America: video calls, email, Telegram or WhatsApp, and shared documents for plans and reports. Kyiv is on UTC+2 (UTC+3 in summer), so our working day covers most of the UK and EU business day and the morning on the US East Coast. You get one project manager who is responsible for the timeline.

Why clients trust us

1. More than 10 years in digital. Marketing MIX has been building websites and running marketing for over a decade, with the portfolio to show for it.
2. Clients outside Ukraine. Our portfolio includes projects for KidSup and Cookiddoo in Canada and MBSoy, an architectural studio in Finland.
3. One team for the whole chain. Strategy, website, SEO, ads and analytics sit with one team, so nothing gets lost between contractors.
4. A registered, verifiable company. Our DUNS number is 68-606-2061 and our NCAGE code is A3G3J; both can be checked in the Dun & Bradstreet and NATO NCAGE databases.
5. A real office in Kyiv. The studio is at 77 Velyka Vasylkivska St., Kyiv, and works remotely with clients in Ukraine and abroad.

FAQ

What is sales department support?

Ongoing management of the sales team by an outside consultant: plans, KPIs, meetings, CRM control, call reviews, training and hiring, with monthly reports.

How is it different from an audit?

An audit gives a report and a plan. Support means we run the plan with your team week by week.

How long should support last?

Usually at least 3 months, which is how long it takes for new rules to become habits.

Can you work with a remote team?

Yes. Meetings, reviews and training run over video calls, with data from the CRM.

Do you hire managers?

Yes. We prepare the job profile, run interviews and tests, and onboard new managers.

Which CRM do you use?

We work in your CRM; if there is none, we set up KeyCRM, HubSpot or Pipedrive.

Related services

• Turnkey sales department setup
• Sales department audit
• KPI for sales managers
• Sales manager recruitment
• Sales department automation

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